customer service

Woman holding balls of yarn

The Joy of Return Customers

The other day something amazing happened in my shop.  I rediscovered the joy of return customers. The world is a chaotic place.  Especially online.  And even after a wonderful shopping experience, I always wonder if a customer remembers my shop. Do they ever recall that their stationery arrived on time for their event?  That we […] Read more…

Brown paper kraft bags for shopping

Easy Ways to Improve Customer Service for your Etsy Shop

Business truth #45,234 – not all marketing activities have to cost you money.  No matter what marketing experts tell you. In a world full of paid ads, promotions, influencers and even tweets, it’s sometimes hard to remember that.  There are ways to grow your creative business without spending money. Some growth can come organically.  One […] Read more…

Gingerbread man relaxing in coffee

How to Offer Amazing Customer Service this Holiday Season

If you’ve ever experienced a holiday rush in your shop, you know how hectic it can get.  Packing slips flying.  Ribbon and paper scraps covering the floor.  Boxes all askew in the shipping area. For a successful creative business, the holiday season is not a joke.  And if you’ve positioned your holiday marketing correctly this […] Read more…

Close up of hopscotch number 1 in chalk

10 Ways to put your Customer First in your Business

Customers are one of the most important parts of your business.  Without customers, you don’t have a business. One of the first questions I ask other business owners when we sit down to talk about their business is “Got customers?”.  Because without customers visiting spending money in your shop, you don’t really have an actual […] Read more…

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