Searching for "holidays"

Woman holding balls of yarn

The Joy of Return Customers

The other day something amazing happened in my shop.  I rediscovered the joy of return customers. The world is a chaotic place.  Especially online.  And even after a wonderful shopping experience, I always wonder if a customer remembers my shop. Do they ever recall that their stationery arrived on time for their event?  That we […] Read more…

Gingerbread man relaxing in coffee

How to Offer Amazing Customer Service this Holiday Season

If you’ve ever experienced a holiday rush in your shop, you know how hectic it can get.  Packing slips flying.  Ribbon and paper scraps covering the floor.  Boxes all askew in the shipping area. For a successful creative business, the holiday season is not a joke.  And if you’ve positioned your holiday marketing correctly this […] Read more…

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